Refund Policy

What's the LAFACE return policy?

Our goal is to help you find the products that are the perfect fit for your skin & lifestyle. We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return or an exchange , as long as it is at least 3/4’s full and received within 2 weeks of initial purchase.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label. Any Rewards points associated with returned items will be deducted from your points total and will no longer be available for redemption.

We want you to be completely happy with your products.

You may send item(s) back within 14 days from your ship date for a full refund or an LAFACE gift card (excluding original shipping cost if any). Any discounts involved applied to your order will be prorated in the refund amount. There will be a $6 fee deducted from the refund to cover any US shipping labels in the event that the order needs to be shipped back to our fulfillment center.

To initiate a return for orders placed on lafaceskincare.com please contact us at info@lafaceskincare.com. Once your return is authorized, you’ll receive instructions to complete the return.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. Note that any returns sent in that were not authorized by our team or do not meet the return criteria will be recycled/disposed of.

We will not offer replacements or refunds for orders unless directly from us.